GTC

Overview of the General Terms and Conditions

1. scope of application
2nd contract partner
3. offer and conclusion of contract
4. right of withdrawal
4a. Return costs when exercising the right of withdrawal
5. prices and shipping costs
6. delivery
7. payment
Further information
Order process
Contract text

General Terms and Conditions

(The following GTC also contain legal information on your rights under the provisions on distance contracts and electronic commerce).

1. scope of application

These General Terms and Conditions (GTC) apply to all deliveries by TRI-HOP to consumers (§ 13 BGB).

A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity.

2nd contract partner

The purchase contract is concluded with: TRI-HOP, Henri Friedman, Schwetzinger-Str. 97, 68165 Mannheim. You can reach our customer service for questions, complaints and objections by e-mail at info@tri-hop.de.

3. offer and conclusion of contract

3.1 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to order. Errors excepted.

3.2 By clicking on the button [kostenpflichtig bestellen] you place a binding order for the goods listed on the order page. The purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.

4. right of withdrawal

4.1 Consumers have the following right of withdrawal for goods that were not manufactured according to customer specifications.
(There is no right of withdrawal for coin rings if they were made according to customer specifications)
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Right of withdrawal

You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) or – if the goods are handed over to you before the deadline – also by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period. The revocation is to be sent to:

TRI-HOP, Henri Friedman, Schwetzinger-Str. 97, 68165 Mannheim

Consequences of revocation

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return or surrender to us the performance received and benefits (e.g. benefits of use) or are only able to return or surrender them in part or in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item and for any use made of it if the use or deterioration is due to handling of the item that goes beyond checking its properties and functionality. Testing the properties and functionality” means testing and trying out the respective goods, as is possible and customary in a retail store, for example. Goods that can be sent by parcel post are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise the return shipment is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.

End of the withdrawal policy

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The right of withdrawal does not apply to distance selling contracts
– for the delivery of goods manufactured according to customer specifications.

4a. Return costs when exercising the right of withdrawal

If you make use of your statutory right of withdrawal (see withdrawal instructions), you must bear the regular costs of the return shipment if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed 40 euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of withdrawal. Otherwise the return shipment is free of charge for you.

5. prices and shipping costs

5.1 The prices stated on the product pages are VAT-exempt.

5.2 Information on additional shipping costs can be found on the Delivery page.

6. delivery

We ship within Germany by DHL as registered mail/registered mail.

The flat-rate shipping fee is 5.00 euros for Germany, Austria and Switzerland.
The shipping costs are shown in the shopping cart during the ordering process.

Delivery usually takes place within 2 weeks.
For coins that are not available at short notice, the delivery time is increased by the procurement period.

7. payment

Payment can be made via PayPal (PayPal, direct debit, credit card).

Further information Order process

Once you have found the product you want, you can add it to your shopping cart without obligation by clicking on the button [in den Warenkorb]. You can view the contents of the shopping cart at any time without obligation by clicking on the button [Warenkorb]. You can remove the products from the shopping cart at any time by clicking on the button [Löschen]. If you want to buy the products in your shopping cart, click the button [zur Kasse]. Please enter your data. The mandatory information is marked with an *. Registration is not required. Your data is transmitted in encrypted form. The process can be canceled at any time by closing the browser window. On the individual pages you will find further information, e.g. on correction options.

Contract text

The text of the contract is stored on our internal systems. You can view the General Terms and Conditions at any time on this page. If you have created a customer account, you can view your customer data at any time under ‘Customer login’. The order details will be sent to you by e-mail. After completion of the order, the contract text is no longer accessible via the Internet for security reasons.